Smart Roadside Assistance

Call 844-937-5355 for Roadside Assistance

If you’re broken down on the side of the road, you’re obviously already stressed. We asked our parent panel what would make the experience easier, and we heard things like, “Make it trackable, so we can know exactly who the driver is and how close they are to me.” And, “I’d love to be able to share my tow truck’s info with my family, so they’ll know where I am and that I’m safe.”

Our partner, Agero, is a nationwide roadside assistance provider and an industry pioneer for the last 50 years. Leveraging technology and an agent workforce made up of specially-trained agents Agero can handle all customer roadside assistance needs. So whether you need a tow, a tire change, a winch, a locksmith, or just a little fuel, you will back on the road without any of the worry.

Smart Roadside coverage can be purchased with all levels of our plans. Start a quote to find the best auto insurance package that is right for you.

Roadside Assistance, Reinvented

Summon help 24/7/365 from wherever you are. You can call them, or call one of our insurance specialists to help connect you.

Real-time tracking of your service provider’s progress toward you. You’ll see their name and the information about their service vehicle.

Keep others in the loop. Share your service-tracking link with family, friends, or coworkers to give them continuous live updates about your status. We love this feature for teen drivers, so that worried parents can be a little less worried.

Roadside Assistance and Towing Services. When this coverage is added to your policy, services such as lock out, gas, towing, & tire change are available. Don’t worry, if you have not added the coverage yet, you can add this service at any time for future use.

How do I submit a reimbursement request?

- Submit reimbursement requests to the address below or to this email:
  customercare@elephant.com
  Elephant Insurance Services
  Attn: ERS Expense Reimbursement
  PO Box 5005
  Glen Allen, VA 23058
- Timeline: 30 – 40 business days for processing once we receive it from USPS (additional time may be needed for USPS delivery)
- Contact info for any questions/concerns: customercare@elephant.com
- With your reimbursement request, include the following info: Customers Name, Policy Number, description of emergency roadside service received, if Agero was called for the needed service